Refund policy
Alabama Furniture Direct Return & Refund Policy
At Alabama Furniture Direct, we want customers to be satisfied with their purchase and delivery experience. If there is an issue with your order, furniture, or delivery, please contact us as soon as possible at support@alabamafurnituredirect.com.
Damaged or Defective Furniture
Customers should inspect their furniture at the time of delivery. Any visible damage, defects, or other concerns should be reported to the delivery team before the delivery is completed and noted with the delivery service.
Customers should also email support@alabamafurnituredirect.com with details of the issue.
If it is determined that furniture was damaged before entering the customer's home or during the delivery process, Alabama Furniture Direct will provide a replacement piece at no additional charge. The damaged item will be exchanged for the replacement.
If the same replacement piece is not available, the customer may receive a refund for the damaged furniture.
There will be no additional delivery or replacement charge to the customer when the damage is determined to have occurred prior to or during delivery.
Failure to report visible damage at the time of delivery may limit our ability to verify when the damage occurred.
Returns
Return or refund requests due to customer preference on non-damaged items must be initiated within 3 business days of delivery by emailing support@alabamafurnituredirect.com.
To be eligible for a return, the furniture must be in the same condition in which it was originally delivered. Items that have been damaged, altered, excessively used, or otherwise changed after delivery may not be eligible for return.
Approved returns are subject to a 20% restocking fee. This amount will be deducted from the customer's refund.
Return Pickup
Customers should not attempt to return furniture without first contacting Alabama Furniture Direct.
Once a return has been approved, our team will coordinate a pickup. The furniture must remain in acceptable return condition until it is collected.
Refunds
Once returned furniture has been received and inspected, Alabama Furniture Direct will confirm whether it meets the requirements of this policy.
For an approved standard return, the refund will be issued after deducting a 20% restocking fee
The 20% restocking fee does not apply to furniture being replaced because of verified damage that occurred prior to or during delivery.
If furniture is verified as damaged prior to or during delivery and a replacement is unavailable, a refund may be issued for the affected furniture.
Refund processing times may vary depending on the customer's original payment method and financial institution.
Delivery Issues
If there is a problem with the delivery itself, please notify the delivery team at the time of delivery whenever possible and contact us at support@alabamafurnituredirect.com.
We will review delivery-related concerns individually and work with the customer and delivery service to determine the appropriate resolution.
Contact Us
For all return, refund, damage, product, or delivery concerns, please contact:
Alabama Furniture Direct
support@alabamafurnituredirect.com
Please include your name, order information, a description of the issue, and photos when applicable.