Shipping policy
Alabama Furniture Direct Shipping & Delivery Policy
At Alabama Furniture Direct, our furniture is delivered through a professional third-party delivery service. We coordinate delivery after your purchase and keep you informed throughout the scheduling process.
Delivery Area & Rates
Delivery charges are based on the distance from our delivery location to the customer's delivery address.
Current delivery rates are:
- Up to 10 miles: $150
- Over 10 miles up to 20 miles: $175
- Over 20 miles up to 30 miles: $200
- Over 30 miles up to 40 miles: $225
- Over 40 miles up to 50 miles: $250
- Over 50 miles up to 60 miles: $275
- Over 60 miles up to 70 miles: $300
- Over 70 miles up to 80 miles: $325
- Over 80 miles up to 90 miles: $350
- Over 90 miles up to 100 miles: $350
The applicable delivery charge is determined by the delivery address provided by the customer.
Scheduling Your Delivery
After your purchase is completed, Alabama Furniture Direct will coordinate the delivery of your furniture.
Customers will receive an email with available delivery dates and times once scheduling options become available. Delivery is typically scheduled approximately two weeks after purchase, although actual availability may vary.
Your initial order confirmation does not mean that your delivery has been officially scheduled.
Once a delivery date and time have been confirmed, the customer will receive a separate delivery confirmation notifying them that their delivery has officially been scheduled.
In-Home Delivery
Furniture will be delivered by our third-party delivery team.
The delivery team will bring the furniture inside the customer's home and place it in the designated room.
Customers are responsible for making sure the delivery team has safe and reasonable access to the home and the room where the furniture will be placed.
Customers should also make sure the furniture will fit through all necessary doorways, hallways, stairways, elevators, and other access points before delivery.
Changes to a Scheduled Delivery
If you need to make a change to your scheduled delivery, please contact Alabama Furniture Direct at least 2 days before your scheduled delivery date.
Changes requested with less than two days' notice may be subject to an additional $100 delivery fee.
We understand that circumstances can change, and we will make reasonable efforts to accommodate scheduling changes when sufficient notice is provided.
Missed Deliveries
An adult capable of receiving the furniture must be available at the delivery location at the scheduled delivery time.
If no notice is provided and the customer is unavailable to receive the furniture after the delivery team has arrived at the delivery location, the delivery will be considered a missed delivery.
An additional delivery fee will be charged before the order can be rescheduled for delivery.
This additional charge covers the cost associated with the unsuccessful delivery attempt and the additional trip required to deliver the furniture.
Delivery Delays
Delivery dates and times may occasionally change because of circumstances such as weather, road conditions, scheduling issues, or other circumstances outside the reasonable control of Alabama Furniture Direct or the delivery service.
If a significant scheduling change occurs, we will make reasonable efforts to notify the customer and coordinate a new delivery time.
Inspecting Your Furniture
Customers should inspect their furniture at the time of delivery.
Any visible damage or concerns should be brought to the attention of the delivery team before the delivery is completed and documented with the delivery service.
Customers should also report the issue to Alabama Furniture Direct at:
support@alabamafurnituredirect.com
If it is determined that furniture was damaged prior to entering the customer's home or during the delivery process, Alabama Furniture Direct will provide a replacement piece at no additional charge when a replacement is available.
If the same replacement piece is unavailable, a refund may be issued for the affected furniture in accordance with our Return & Refund Policy.
Delivery Questions or Changes
For questions about an order, delivery scheduling, or changes to an upcoming delivery, please contact:
Alabama Furniture Direct
support@alabamafurnituredirect.com